Privacy Policy

At Pineverse, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.

1. Information We Collect

When you use Pineverse, we may collect information that is necessary to provide and improve our services.

Depending on the features you use, this may include:

• Name, phone number and email address.
• Account and profile information.
• Pickup, delivery and relocation addresses.
• Location information when location-based features are used.
• Inventory information including item names, quantities, images and barcode information.
• Photos and videos that you choose to upload.
• Service requests, bids and negotiation details.
• Payment and transaction-related information.
• Device and technical information required to operate and secure the application.

2. Location Information

Pineverse may request access to your device location when location-based features are required.

Location information may be used for:

• Creating and managing relocation requests.
• Pickup and delivery related services.
• Live tracking when the feature is enabled.
• Improving service accuracy.

3. How We Use Your Information

We may use the information we collect to:

• Create and manage your Pineverse account.
• Provide relocation and marketplace services.
• Connect customers with service providers.
• Manage service requests and bids.
• Support negotiation and communication features.
• Process transactions where applicable.
• Provide customer support.
• Send important service notifications.
• Maintain application security.
• Detect and prevent fraudulent or unauthorized activity.
• Improve application performance and functionality.

4. Communications and Notifications

Pineverse may send notifications relating to your account, service requests, bids, negotiations, payments, tracking and other important application events.

You can manage notification permissions through your device settings.

5. Payments

Where payment functionality is available, payments may be processed through third-party payment service providers.

Pineverse does not intentionally store complete payment card credentials such as full card numbers or CVV information on its own servers.

6. Third-Party Services

Pineverse may use third-party services to provide specific application functionality.

These services may include providers for:

• Cloud storage and media hosting.
• Maps and location services.
• Push notifications.
• Payment processing.
• Application infrastructure and analytics.

Third-party providers may process information according to their own privacy policies and applicable laws.

7. Data Security

We use reasonable technical and organizational measures designed to protect your information from unauthorized access, alteration, disclosure or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as necessary to provide our services, maintain required business records, resolve disputes, enforce agreements and comply with applicable legal obligations.

When information is no longer required, it may be deleted or anonymized where reasonably possible.

9. Account and Data Deletion

You may request deletion of your Pineverse account and associated personal information.

To request account deletion, please contact us using the contact information provided below.

When legally and technically possible, information associated with your account will be deleted after verification of the request.

Certain information may need to be retained when required by law, for security, fraud prevention, legitimate business purposes or dispute resolution.

10. Children's Privacy

Pineverse is not intended for children below the minimum age required to use the service under applicable law.

We do not knowingly collect personal information from children without appropriate authorization.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including:

• Requesting access to your personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of your information.
• Managing application permissions through your device settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.